Refund Policy
At Rustic Charm, we carefully package our wall art to ensure it reaches you safely. However, if your order arrives damaged, we’re here to help.
Eligibility for Refunds
Refunds are applicable under the following conditions:
- The request is raised within 14 days of delivery
- The item is broken or damaged during transit
- The product is unused and in its original packaging
- Non-Refundable Cases
Refunds will not be issued for:
- Change of mind or personal preference
- Minor color or design variations due to screen or lighting differences
- Damage caused after delivery
- Normal wear and tear
- How to Request a Refund
To initiate a refund:
Email us at rusticcharm65@gmail.com within 14 days of delivery
Mention your order ID
Attach clear photos or videos showing:
- The damaged product
- The outer packaging
Our team will review your request and respond within 2–3 business days.
Refund Approval & Processing
- Once approved, the refund will be processed within 5–7 business days
- Refunds will be credited to the original payment method
- Shipping charges (if any) are non-refundable, unless otherwise stated
- Replacement Option
In some cases, we may offer a replacement instead of a refund, depending on product availability and damage assessment.
Cancellation Policy
- Orders cannot be cancelled once they are shipped
- If cancellation is requested before dispatch, it may be approved at our discretion
- Contact Us
For any questions related to refunds, please contact:
📧 Email: rusticcharm65@gmail.com
🏷 Brand: Rustic Charm